29 Jul 2020

Full-Time Head of Quality (CAMHS)

Job Ref: MW-HOQM-10387


NOTE: This job listing has expired and may no longer be relevant!

Job Description

Domus have a fantastic opportunity for a Head of Quality to join one of the country’s leading specialist healthcare providers, with hospital and centres throughout England and Scotland, delivering wide ranging services in adult Mental Health and Learning Disabilities, specialist Brain Injury, Child and Adolescent Mental Health Services (CAMHS) including eating disorders and social care for children with special needs.


The role involves ensuring compliance with all national regulatory and local care requirements and standards (including those set by Care Quality Commission (CQC) NHSI (Monitor) and NHS England) for the service.


You will effectively manage the governance and develop a strong positive culture, an ethos of service and climate which fosters effective multi-disciplinary working.


You will lead and continually improve quality across the hospital, ensuring it is embedded as day-to-day responsibility of all members of staff.


Clinical / Professional Practice

  • To promote a culture of openness and responsiveness, a philosophy of person-centred care and recovery, and an ethos of positive learning from incident within a high performing service.
  • To be able to balance the philosophy with a passion for co-ordinating and leading patient safety.  They will lead and continually improve quality across the hospital, ensuring it is embedded as a day to day responsibility of all members of staff.
  • To lead the governance agenda on behalf of the Hospital Director, to ensure compliance with all external and corporate quality agendas and regulators for leading and advancing clinical nursing practice in hospital.
  • Working with the Quality Team the post-holder will be responsible for leading and advancing clinical practice in the hospital.
  • Oversee adherence to the Hospital’s Incident Management Policy, including the Management of Serious Incidents, and embedding learning from incidents.
  • Oversee compliance with audits, the site risk register and ensure escalation to the corporate risk register as appropriate.
  • Provide specialist advice, guidance and support to the Hospital Director, Head of Nursing, Ward Managers/Clinical Ward Managers/Charge Nurses/Lead Nurses/, Senior Management Team, and other staff on quality and patient safety issues that affect the hospital, its employees and others using the facilities.
  • Act as a role model within the hospital and display appropriate leadership behaviours at all times.
  • Provide on-call clinical advice to the team, as required.
  • To be accessible and approachable to families and clients.


Leadership and Management

  • Lead the development of an on-going quality improvement plan that encompasses the Company’s values, quality priorities, and staff and patient views.
  • Actively promote, develop and secure a quality improvement culture by improving knowledge and understanding of managers and staff through effective training and staff engagement programmes.
  • Ensure that the service has in place a system to investigate, report on and review all serious incidents in a timely way, providing quality assurance of incident reporting and learning systems throughout the hospital site and other hospitals in the group.
  • Support the Hospital Director to initiate, develop, implement and evaluate and maintain a comprehensive patient safety/incident management process across the full range of the Hospital’s activities.
  • Lead the hospitals multi-disciplinary serious incident (SIRI/SUI) reviews as per Hospital Serious Incident Management Policy.
  • Chair the Serious Incident Review Meeting to ensure all SI’s are investigated, action plans are developed and monitored.
  • Chair the Local Governance Meetings and oversee the risk register, on behalf of the Hospital Director.
  • To work closely with the Ward Managers/Clinical Ward Managers/Charge Nurses/Lead Nurses/ to ensure that all patient safety elements are progressed and that wider support is provided to the governance agenda.
  • To oversee and lead the Hospital’s complaints policy and ensure all complaints are investigated and responded to in a timely manner.
  • Undertake clinical and non-clinical investigations as required.
  • Assist in maintaining efficient control of the service’s budget.
  • Take the lead in writing or reviewing local protocols.
  • To participate on the senior manager on-call rota.


Communication and Relationship Skills

  • Communicate effectively on a wide range of matters, including highly complex and sensitive advice with patients, families and the multi-disciplinary team and external professionals to ensure an open and transparent culture.
  • Liaise with all relevant stakeholders including clinical leads, senior management team, CQC, GP’s, NHS England, NHS Wales and Clinical Commissioning Groups (CCG).


Analysis and Judgement

  • To be responsible for maintaining information held on the Datix database ensuring that the information is accurate and up to date.
  • To update, validate and performance monitor recorded serious incidents, challenging the information as appropriate and negotiating acceptable timeframes for the completion of action plans.
  • To be responsible for ensuring that mandated patient data set(s) is collected monthly.
  • To provide feedback on quality performance to the Hospital Director and monitor required actions.



  • To ensure that serious incidents and RIDDOR reportable incidents are validated and recorded accurately and are investigated according to local processes where appropriate.
  • To have a working knowledge of Mental Health Legislation, the Children’s Act, Mental Capacity Act, Health and Safety, Safeguarding and all other relevant legislation and policies.
  • To interpret national policy into local requirements and produce reports and action plans to ensure compliance.
  • To develop and maintain, appropriate feedback mechanisms on patient safety issues and trend analysis for the hospital.
  • To ensure the sustainable and effective system of patient safety across the hospital which meet CQC, Commissioner, and other relevant standards/targets.


Service Development

  • To lead on the proposal, development and review of patient and quality and safety related procedures.
  • Utilise creative and innovative thinking in any project work or service improvements.
  • Support the Hospital Director, Head of Nursing, Clinical Leads and Ward Managers/Clinical Ward Managers/Charge Nurses/Lead Nurses/ to contribute to the process of identifying and developing patient safety initiatives, ensuring they are aligned with organisational objectives.
  • Develop mechanisms to enable patients and carers involvement in service developments.



  • Responsibility to maintain continuous professional development in order to meet requirements of professional registration.
  • To work within the boundaries of your relevant Professional Code of Conduct.
  • Adherence to national guidance and best practice evidence on infection prevention and control.


Health, Safety and Safeguarding

  • All members of staff have a duty to safeguard and promote the welfare of vulnerable adults, children and young people in all relevant areas of their work.  This will include timely attendance at relevant training events compliant with the Company’s Safeguarding Procedures.


Equality and Diversity

  • Carry out duties and responsibilities with regard to the group’s Equality and Diversity and Dignity at Work Policies, treating everyone with dignity and respect, valuing and respecting patients and staff as individuals and be committed to equality of opportunity for all.


Mental Health Act

  • Comply with the Mental Health Act related to job role and service requirements.



  • Adopt a professional approach to patient/resident care at all times
  • Be required to develop and maintain good working relationships with colleagues, visitors, carers, members of the multi-disciplinary care team and senior professional and managerial staff.
  • Conform at all times to the Policies and Procedures of the Company, with particular regard to confidentiality, financial and administrative responsibilities and prevention of healthcare-associated infection (HCAI); this includes a requirement for rigorous and consistent compliance with policies for hand hygiene, use of personal protective equipment and safe disposals of sharps (where deemed relevant to the role).
  • Maintain and support all quality initiatives and objectives introduced into the Company.
  • circumstances at any time in accordance with the Company’s policies and procedures in relation Information Governance and the Data Protection Act 2018 and General Data Protection Regulations (GDPR).


If you are interested in the above Head of Quality (CAMHS) vacancy, please call Michael on 01628630104 quoting reference MW-HOQM-10387 or email your CV to michael.white@domusrecruitment.com .


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Key words: Head of Quality, Peripatetic, Quality Manager, CAMHS, Mental Health, Hospital Manager, Hospital Management, Hospital Director, Quality, Maidenhead, Berkshire.

Job Categories: Hospital & Clinical Management and Mental Health (Healthcare). Job Types: Full-Time and Permanent. Salary: £45,000-£49,999 and £50,000-£54,999.

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